FCCPC Urge PHED To Improve Service Delivery To Electricity Consumers.

By Jimmy Jackson

The Federal Competition and Consumer Protection Commission (FCCPC) has urge Port Harcourt Electricity Distribution (PHED) to improve on service delivery and ensure timely response to challenges of consumers.

Executive Vice Chairman/CEO, FCCP, Babatunde Irukera made the call at the Electricity Consumer Complaint Resolution Platform organized in Calabar, Cross River State.

Irukera said that the message from the commission is for Consumers and Service Providers “a platform like this should not be what the regulator create, the nature of mutual understanding between consumer and the provider is such that this platform should not be adhoc, it should a standing channel where the consumer can provide feedback to service provider and the service provider can be more responsive and sensitive to need of the consumer.”

He believes that in the next couple of days, a lot of issues by the consumers with the Service providers (PHED) will be resolved by the Commission.

Dr. Eric Akpo, DG, Cross River State Electrification Agency while speaking with Journalists appreciated the Commission and the state government for the platform where consumers and service providers can meet, together with the regulator to resolve pending issues and foster good relationship.

Dr. Akpo who expressed sadness over the poor power supply experienced in the State, however, hope that with the platform, they will be an improvement in power supply.

Some of the consumers who spoke earlier, complained about estimated billing, power blackout and monthly bills still running and poor services delivery by PHED.

Representative of Port Harcourt Distribution Company, Engr. Collins Igwe while responding, urge consumers to ensure that they do their part as the company will ensure that all issues will be resolve amicably.

The three-day programme, organized by the FCCPC in partnership with MacArthur Foundation, had stakeholders from The Port Harcourt Distribution Company Nigerian Electricity Regulatory Commission the Nigeria Electricity Management Services Agency as well as selected electricity consumers in Calabar.

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